2024 sales: $1.41 billion
Previous ranking: 18
Employees: 486 full-time,12 part-time
620 Pennsylvania Drive
Exton, PA 19341
Phone: (610) 458-5554
Website Executives
CHAIR/CEO: Liz Mandarino
PRESIDENT: Erika Moore
CFO: Chris Clarke
VP/CORPORATE COUNSEL: Monica Lawrence
COO: Pam Zager
COMPANY FACTS
* Employee-owned company providing B2B services and solutions for global travel and meetings management.
* Sales: 90% business, 5% leisure, 5% meetings.
* A member of ASTA, CLIA, the Pacific Asia Travel Association, IATA and Virtuoso.
DEVELOPMENTS
* Began a digital transformation to completely automate its business analysis processes; migrated its servers, phone system and tech stack to the cloud; completed the build-out of its universal profile system database.
* Revamped its content and servicing strategy through partnership with Sabre and the initial development of its servicing platform, enabling it to be better positioned for NDC and the future of retailing.
* Enhanced its WorldVC with the slogan "Virtual Acts Like Plastic," a multiuse virtual card that has the flexibility and security of a digital card and the functionality of plastic.
* Fully automated the WorldVC virtual card into the digital wallet of IOS devices, removing the effort to add a credit card to the wallet but ensuring security.
* Unveiled a portal for nonprofiled travelers, enabling clients to create the WorldVC card and a temporary profile that enables self-service booking. Merchant control allows the card to be used outside of travel suppliers -- leveraging the digital wallet and setting a budget but also having the card expire automatically
* Rolled out its first AI prototype to support its consultants in customer service.
* Its meetings and events division was recognized as a MeetingsNet CMI 25 company.
LOOKING AHEAD
* Introducing accelerated IT with its new innovation center in Uruguay.
* Incorporating AI in its servicing, content optimization and reporting.
* Achieving a 15% cost reduction associated with operational efficiency.
* Believes the recent shift in government spend will lead to an overall deceleration in travel spend, mainly affecting domestic travel.
* Anticipates international travel will "shuffle and shift" but remain strong for the most part. Airlines will remain conservative in their capacity expansion as economic trends resulting from U.S. government policy emerge.
* Leisure will remain strong but shift destinations, as Mexico and Canada pivot in their consumption patterns.