2024 sales: $2.22 billion
Previous ranking: 16
Employees: 1,285 full-time, 8 part-time
100 Quannapowitt Parkway, Suite 100
Wakefield, MA 01880
Phone: (617) 424-7990
Website Executives
CO-CHAIRMEN/CEOS: Brad and Jeff Tolkin
CFO: Don Graff
COO, DREAM VACATIONS AND CRUISEONE: Debbie Fiorino
COO, LUXURY TRAVEL HOLDINGS AND CRUISELINE.COM: Jamie Cash
SVP, PRODUCT & OPERATIONS: David Crooks
SVP, TECHNOLOGY: Josh Hawkins
SVP, PARTNER BRANDS: Jennifer Gasser
SVP, CUSTOMER CARE & HUMAN RESOURCES: Loren Kennedy
SVP/GM, DREAM VACATIONS AND CRUISEONE: Drew Daly
SVP, MARKETING, HOUSE BRANDS: Rosemarie Reed
COMPANY FACTS
* Privately held.
* Brad and Jeff Tolkin are majority shareholders.
* Sells directly to consumers and is a franchiser.
* Sales: 100% leisure.
* A member of Travel Leaders Network, CLIA, ASTA, IATA, International Franchise Association and the Professional Association of Travel Hosts.
DEVELOPMENTS
* Made a multimillion-dollar technology investment in its franchise brands Dream Vacations and CruiseOne.
* Redesigned Dream Vacations/CruiseOne's website home page with an easy-to-use content management tool for its advisors.
* Launched a cruise vertical with Southwest Airlines.
* Introduced a marketing tool in Resort for a Day's portal, making it easier for advisors to access and share promotional assets on social media.
* Villas of Distinction expanded its marketing and increased personnel dedicated to supporting its agency partners.
LOOKING AHEAD
* Bolstering Dream Vacations/Cruise-One advisor websites with additional tools, such as source tracking, enhanced blogging and more custom landing pages.
* Enhancing groups technology and marketing to support Dream Vacations/CruiseOne advisors with large groups and ship charters.
* Improving the Villas of Distinction website to strengthen the booking experience, offering richer content and more dynamic filtering options.
* Continuing to expand Resort for a Day's day pass offerings, focusing on the Hawaiian Islands, the Mediterranean and more day-room options in key embarkation and disembarkation ports.
* Company believes that pent-up demand continues. Although the macro environment could be "choppy," company expects to see increased transactions and pricing.
* Has also seen a recent shift in consumers purchasing a greater percentage of travel closer to their travel dates and expects this trend to continue.