2024 sales: $390 million
Previous ranking: 43
Employees: 166 full-time
8750 N. Central Expressway, Suite 300
Dallas, TX 75231
Phone: (214) 915-9000
Website Executives
CEO: Rick Kumpf
CHIEF AI OFFICER: Steve Edgerton
CHIEF TECHNOLOGY OFFICER: Glenn Wilson
CFO: Jennifer Lichner
SVP, CUSTOMER SUCCESS: Adam Malcolm
SVP, MARKETING & PRODUCT DEVELOPMENT: Brian Tanis
SVP, SALES & ACCOUNT MANAGEMENT: Mona Miranda
SVP, OPERATIONS: Janet Rickman
COMPANY FACTS
* Privately held.
* Majority shareholders include WestFork Ventures and the executive management team.
* Offers proprietary technology sold on a subscription and transaction basis and provides managed travel services to a subset of clients.
* Works with seven independent contractors.
* 3% of total of sales completed by hosted advisors.
* Sales: 85% business, 13% meetings and events, 2% leisure.
* A member of Ensemble Travel Group, ABC Global Services, Hickory Global Partners and THOR Travel Group.
DEVELOPMENTS
* Prioritized NDC integration, adding more than a dozen carriers to the online booking experience. Trip-Easy now displays both Edifact and NDC fares side by side, giving travelers full visibility and control over branded fare options.
* Introduced automated technology to verify, cancel and bank unused tickets when allowed by the airline. During booking, users can clearly see available unused tickets by airline, helping them choose options where value can be automatically applied using the company's proprietary ticketing system.
* Expanded virtual payment options in TripEasy, adding Conferma and direct virtual card issuance. These tools improve spend reconciliation and give clients greater control over travel and accounting operations.
* Upgraded pretrip approval, offering more visibility, tracking and administrative oversight in a user-friendly interface. The system supports single or multitiered workflows, helping clients boost adoption and enforce travel policy.
* Updated TripEasy's design for faster navigation; improved hotel and payment features to simplify booking and give users greater control and easier reconciliation.
LOOKING AHEAD
* Enhancing TripEasy with self-service flight exchanges, including NDC bookings.
* Launching EasyExpense, a unified tool that combines travel booking, expense management, reconciliation and bring-your-own-card support.
* Launching an AI-powered assistant in TripEasy to simplify itineraries, anticipate needs and offer personalized recommendations.
* Integrating AI into TripEvents to streamline registration, booking and event management. The AI agent offers personalized recommendations based on location, real-time itinerary updates and intuitive communication with fellow attendees.
* Launching a mobile app redesign, integrating AI, to better serve businesses, airline partners and travel tech innovators.
* Cautiously optimistic outlook about the year.
* New clients continue to fuel growth as interest in the company's new bundled product suite burgeons. This will counter anticipated economic headwinds facing the business travel and expense vertical industries.
* Remains debt free and has the financial stability to handle the changing business landscape.
* Additional trends that the company has identified: advancements in AI, fueling innovation; more focus on controls, including fraud prevention; back-to-office mandates, which encourages in-person engagement; integrated multiproduct solutions sought by small-to-midsize enterprises; and industry mergers which drives client organizations to seek stable, stronger, and innovative partners.
* Innovation that attracts new clients will fuel continued growth, despite industry cutbacks and generally soft forecasts.