2024 sales: $724.9 million
Previous ranking: 30
Employees: 103 full-time
304 W. Kirkwood Ave., Suite 101
Bloomington, IN 47404
Phone: (877) 924-0303
Website Executives
CEO: Patrick Linnihan
COO: Vic Pynn
SVP, STRATEGIC PARTNERSHIPS: Chad Seybold
VP, CLIENT SERVICES: Penny Spangler
VP, SALES: Phil Hoskins
COMPANY FACTS
* Privately held.
* DG Elmore is majority shareholder.
* Provides service and technical solutions for managers, accounting teams and business travelers.
* Sales: 99% business, 1% other.
* An affiliate of Frosch International Travel, a Chase Travel company.
DEVELOPMENTS
* Expanded hosting support services under Gant Travel Solutions, increasing sales and strengthening its service delivery model.
* Upgraded its booking tool, TripCircuit, to support enhanced content access and advanced capabilities, enabling greater flexibility and efficiency across platforms.
* Launched new client-facing analytics and event tools, while investing in AI and content innovations to elevate the traveler experience.
* Acquired AI-focused travel technology company Aimendo to accelerate innovation and integrate intelligent automation into client solutions.
* Broadened international service capabilities to support clients across new global markets, including Europe and Australia.
LOOKING AHEAD
* Advancing its NDC capabilities and AI solutions to improve customer experience, launching Evolution of Travel on Concur in Q2 and enabling NDC bookings on TripCircuit with 12 airlines.
* Investing more in AI and automation to streamline communication, reduce manual processes and deliver a more personalized client experience.
* Piloting AI-powered email automation and incorporating chat and SMS support for flagship clients.
* Extending market support to include ticketing services for Europe and Australia. Global support operates under a nonaffiliate model, using Gant agents, services, account management, reporting and technology across 21 countries.
* Focusing on increasing transparency, team growth and upgrades to AI to optimize agent workflows, enhance communication channels and improve traveler satisfaction, with the goal to boost booking volume without increasing operational costs.
* Updating platforms, including TripCircuit and GantTogether, by testing automation features and improving user functionality.
* Boosting its on-demand, enterprise-level business-intelligence analytics for clients of all sizes.
* Strengthening its international service model with expanded support in the EU and U.K., aligning with its broader strategy to grow globally and deepen regional expertise.