2024 sales: $4.4 billion
Previous ranking: 13
Employees: 1,800 full-time, 99 part-time
7430 E. Caley Ave., Suite 320E
Centennial, CO 80111
Phone: (800) 223-1632
Website Executives
CEO: Christal Bemont
CFO: John Coffman
CIO: Scott Schwisow
CHIEF SALES OFFICER: Todd Pelletier
CHIEF PRODUCT OFFICER: Sarah Kuberry Martino
CHIEF MARKETING OFFICER: Allison Breeding
PRESIDENT, CREATIVE GROUP: Janet Traphagen
PRESIDENT, LEISURE TRAVEL: Gerard Bellino
COMPANY FACTS
* Privately held.
* Sells directly to consumers for business travel, meetings and incentives, group travel and leisure vacations.
* Durable Capital Partners, Madrona Ventures, Top Tier Capital Partners and Blackstone Credit & Insurance are major shareholders.
* Owns Creative Group, a performance-management company specializing in meetings and events logistics, strategic meetings management and employee-recognition solutions.
* Works with 687 independent contractors.
* Sales: 75% business, 17% leisure, 8% meetings and events.
* A member of Virtuoso.
DEVELOPMENTS
* Was acquired by Steve Singh (venture capitalist, founder of Concur and managing director of Madrona Ventures) and other investors. Singh became executive chairman, and several other members of the leadership team were added.
* Partnered with technology providers Spotnana (a travel-as-a-service platform), Center (a card-first expense management solution) and Troop (a group meetings and events platform) to introduce Avenir, an integrated technology stack.
* Invested in proprietary technology to bolster the user experience and client services, making that technology available as a service to other agencies.
LOOKING AHEAD
* Investing in data and analytics to provide customers real-time insights to optimize their programs.
* Rolling out Avenir globally.
* Establishing the role of sustainability director to lead its ESG and social impact strategy; propel initiatives such as carbon dioxide measurement and reduction; and advance the company's diversity, equity and inclusion efforts.
* Through investments in AI and predictive modeling, the company is developing intuitive support that anticipates traveler needs and streamlines issue resolution while continuing to deliver high-touch, expert care from agents.
* Focusing on empowering travel managers to become what it calls "strategic value creators," delivering personalized care at scale.