2024 sales: $15.2 billion
Previous ranking: 5
Employees: 9,600
701 Carlson Parkway
Minnetonka, MN 55305
Phone: (800) 213-7295
Website Executives
PRESIDENT/CEO: Patrick Andersen
CFO: Mike Wildes
COO: Doug Anderson
CHIEF CUSTOMER OFFICER: Nick Vournakis
COMPANY FACTS
* Privately held.
* Sells business travel and meetings products and services to companies in 139 markets around the world.
DEVELOPMENTS
* Deploying AI-powered solutions to simplify traveler messaging interaction; aid business intelligence and reporting; and boost airfare optimization.
* Enhanced its messaging service channel with new features and integrations.
* Launched its special assistance service, making business travel easier for those with visible and nonvisible disabilities.
* Established partnerships with Squake, a Berlin-based climate tech startup, to help corporate travel programs access sustainable aviation fuel at scale, and with Traxo, a corporate travel solution, to capture out-of-channel booking data.
* Expanded its NDC content coverage: When Finnair removed its last remaining domestic itineraries from Edifact distribution in February 2024, for example, more than 90% of customers in Finland were already booking this content via NDC-enabled connections.
* Named the Best NDC Iberia Client of 2024 at the Fitur trade fair primarily because of the company's collaboration with the airline in deploying NDC content.
LOOKING AHEAD
* Its acquisition by American Express Global Business Travel, announced in March 2024, is expected to be completed by the end of this year, pending regulatory approvals.
* Using AI to offer personalized, real-time recommendations to travelers; improve service efficiency with more timely and relevant support; and enhance business intelligence and data reporting solutions.
* Expanding access to air, hotel, rail and car rental content across more markets and channels; simplifying payment and verification processes for faster, more secure transactions; and providing travelers with more content, tools and services.
* Collaborating with sustainability partners to help clients meet their goals; enhancing the accessibility of its platform to support travelers with different needs; maximizing ROI by equipping customers with tools to optimize spend and enhance productivity; and focusing on traveler satisfaction, well-being and communication.
* Expanding its business intelligence content library to offer more customizable reports with actionable insights, building a hub for centralized access to comprehensive data and developing features that streamline report generation and data analysis for its clients.