2024 sales: $191.5 million
Previous ranking: 63
Employees: 55 full-time
820 Bald Hill Road
Warwick, RI 02886
Phone: (401)780-0903
Website Executives
OWNER: Steven Gelfuso
PRESIDENT/COO: David Accetturo
CFO: Joseph Giampietro
VP TECHNOLOGY: Jonathan Gelfuso
VP MARKETING & PARTNERSHIPS: Steven Eidelberg
COMPANY FACTS
* Privately held.
* Hybrid of retail direct-to-consumer and a host agency.
* Works with more than 6,000 independent contractors.
* 90% of sales completed by hosted advisors.
* Sales: 97% leisure, 2% meetings/incentives, 1% other.
* A member of Travel Leaders Network.
DEVELOPMENTS
* Redesigned and launched consumer website.
* Launched individual websites for each agent.
* Launched the CBAT University interactive tool for those new to the business.
* Added team leaders to guide new agents.
LOOKING AHEAD
* Adding customization to agent sites with a booking tool that automatically uploads into the agent portal.
* Adding several management positions and expanding the customer care department.
* Automating and integrating hotel and excursion bookings into the booking tool and agent portal.
* Growing the luxury segment.
* Cautiously optimistic moving forward while continuing to grow revenue and clientele.