2024 sales: $5.82 billion
Previous ranking: 9 (Ranking was inadvertently based on the company's reporting in Australian dollars.)
Employees: 3,249 full-time
Level 9, 180 Ann St.
Brisbane, QLD 4000, Australia
U.S. headquarters
2120 S. 72nd St.
Omaha, NE 06124
Phone: (866) 363-2903
Website Executives
MANAGING DIRECTOR: Jamie Pherous
GLOBAL CHIEF TECHNOLOGY OFFICER: Joel Bailey
CEO, NORTH AMERICA: Anita Salvatore
CHIEF SALES AND CUSTOMER OFFICER: Darren Toohey
CHIEF PARTNERSHIP OFFICER: Erik Shor
CHIEF LEGAL OFFICER, NORTH AMERICA: Lisa Nasser
CFO, NORTH AMERICA: Renee Bubke
EVP, BUSINESS DEVELOPMENT, NORTH AMERICA: Mary Ellen Hess
COMPANY FACTS
* Publicly held company that spans business, events, leisure, loyalty and wholesale travel.
* Operates the CTM Partner Program (formerly Radius Travel Network) with more than 100 affiliate agencies in about 100 countries. Affiliate buying power, estimated at $32 billion USD annually, is not included in its reported volume.
* Sales: 75% business, 20% events, 5% leisure.
* A member of Virtuoso and the CTM Partner Program.
DEVELOPMENTS
* Achieved more than $1 billion (Australian) in new client wins and maintained a 97% client retention rate.
* Enhanced Scout, its AI-powered virtual assistant, by integrating it into Microsoft Teams and the CTM Mobile app, giving travelers on-demand self-service support. With the introduction of tailored booking suggestions, early North America data show booking time efficiencies of up to 25%, supporting smarter spend and stronger traveler experiences.
* Scaled NDC content available from U.S. carriers in North America, improving fare access, driving savings and delivering a more intuitive booking experience.
* Unveiled two strategic rebrands: Its meetings and events division transitioned from ETM to CTM Meetings & Events, and its global affiliate network now operates as the CTM Partner Program.
* Launched a new set of core values: connect, evolve, deliver.
LOOKING AHEAD
* Enhancing customer engagement through feedback loops, global client advisory boards and its internal innovation pipeline.
* Continuing the rollout of Sleep Space, its hotel content platform, enabling customizable content and streamlined booking for clients while giving hotel partners more direct engagement with the company's corporate customer base.
* Expanding Scout to provide faster, smarter responses to traveler needs and deploying new automation tools to support internal operations. This enables teams to focus on high-value service and support rather than repetitive tasks.
* Investing in its talent and leadership through its global High Potential (HiPo) program and Lead@CTM, its global leadership development initiative.
* Continuing to recognize excellence through its CTM All Stars program.
* CTM believes it is well-positioned for growth in the second half of 2025 and beyond: Its five-year plan to grow builds on a foundation of innovation, client loyalty and financial strength.
* Expecting AI to play an even greater role in simplifying business travel. Predictive trip planning, 24/7 virtual support and tailored recommendations will become core to the traveler experience.
* Business travel demand is expected to remain strong, particularly for revenue-driving activities such as client meetings, events and account management. Company will continue to partner with customers to refine travel policies, manage spend and navigate geopolitical complexities.