2024 sales: $730 million
Previous ranking: 28
Employees: 263 full-time, 10 part-time
5588 S. Green St., Suite 300
Salt Lake City, UT 84123
Phone: (801) 327-7700
Website Executives
CEO: Mike Cameron
CFO: Heather Young
CHIEF TECHNOLOGY OFFICER: Chad Maughan
COO: Josh Cameron
CHIEF REVENUE OFFICER, CHRISTOPHERSON BUSINESS TRAVEL: Kathleen Roberts
CHIEF CONSULTING OFFICER, CHRISTOPHERSON BUSINESS TRAVEL: Matt Cameron
CHIEF MARKETING OFFICER, CHRISTOPHERSON BUSINESS TRAVEL: Tommy Currit
COMPANY FACTS
* Privately held.
* Camille Cameron (51%) and Mike Cameron (49%) are owners.
* Christopherson Business Travel, Christopherson Andavo Travel's business travel division, sells travel management services directly to businesses, nonprofits and higher-education accounts. Its business model includes independent travel agents under its hosted leisure division, Andavo Travel; CV Humanitarian Travel; and Andavo Meetings & Incentives.
* Works with 170 independent contractors.
* 15% of sales completed by hosted advisors.
* Sales: 82.4% business, 14.9% leisure, 2.7% meetings.
* A member of BCD Travel and Virtuoso.
DEVELOPMENTS
* Completed the infrastructure of Andavo, its cloud-based, open API (application programming interface) travel management platform, establishing a secure, stable and scalable technology foundation that supports the company's evolving product suite.
* Launched its first product built on Andavo, an app designed to help business travelers manage their flights, hotel reservations and car rentals. Features include real-time notifications, profile management, the ability to import bookings from any source and instant access to support from an advisor.
* Applied machine learning and automation technology to its hotel sourcing and rate-assurance solutions. Pilot programs showed increases in savings the company can provide its clients.
* Applied what it learned from its cross-functional product, design and engineering teams and reorganized its account teams to include operations, travel expertise and technology. Results show higher satisfaction rates and reduced time for issue resolution.
* Implemented new technology (Travelport+ and AI) to reduce training costs and improve client outcomes. Travelport+ allows the company to consolidate workflows, making it easier for its advisors. Its internal use of AI provides insights into ways to improve client customization and satisfaction.
LOOKING AHEAD
* Looking forward to deepening client relationships through its new account teams so it can better understand their needs and create technology-powered solutions. By expanding its Andavo platform, company can create experiences tailored to travel administrators, travelers and its internal teams.
* In a rapidly changing environment, a few strong digital-first startups are bringing sleek platforms and fresh energy to business travel while they work to integrate professional services into their platforms. Christopherson Andavo Travel, meanwhile, considers itself an established professional services leader working to modernize its digital experience for its customers and investing in the transformation of its integrated digital and human service model.