2024 sales: $576 million
Previous ranking: 36
Employees: 136 full-time, 3 part-time
401 E. Las Olas Blvd., Suite 1400
Fort Lauderdale, FL 33301
Phone: (305) 677-2308
Website Executives
CHIEF SALES OFFICER: Phil Cappelli
CFO: Mark Francone
COMPANY FACTS
* Privately held.
* A vacation platform company that provides resources, services, technology and solutions to companies that include cruise lines, tour companies, resorts and independent agencies in its network.
* Works with more than 2,200 independent contractors.
* 100% of sales completed by hosted advisors.
* Sales: 100% leisure.
* A member of Travel Leaders Network, ASTA, CLIA and IATA.
DEVELOPMENTS
* In June, Certares Management became the sole owner of Avoya. Michael and Jeff Anderson departed as co-CEOs in mid-June.
* Introduced higher commission levels on new and repeat business to its independent agencies.
* Expanded the Avoya Travel Academy by incorporating supplier sponsorships to support educational opportunities.
* Launched a consumer booking engine that directed all bookings to independent agencies in the Avoya Travel Network for servicing and commission.
LOOKING AHEAD
* Integrating consumer self-pay booking, enabling clients to complete payments directly, improving convenience and streamlining the process.
* Automating insurance quotes to provide real-time options to enhance the customer experience and increase ancillary revenue.
* Offering a customizable version of educational platform White Label Avoya Travel Academy to other agency groups and suppliers to support industrywide training.
* Expanding AI use to support consumers, the independent agency network and Avoya employees.