2024 sales: $1.56 billion
Previous ranking: 18
Employees: 2,087 full-time, 5 part-time
15147 N. Scottsdale Road, Suite 210
Scottsdale, AZ 85254
Phone: (602) 749-2100
Website Executives
CEO: Mike Nelson
CFO: Cindi Dutton
CHIEF MARKETING OFFICER: Jeff Zotara
COO: Travis Markel
CHIEF PEOPLE & DIVERSITY OFFICER: Jennifer Strauel
CHIEF LEGAL OFFICER: Trevor Steege
EVP, PARTNER SOLUTIONS: Ashley Wilson
EVP, SOFTWARE ENGINEERING: Shawn Sandy
COMPANY FACTS
* Privately held.
* Arrivia Holdings is parent company.
* Sales: 100% leisure.
* Part of Signature, CLIA, IATA and ASTA.
DEVELOPMENTS
* Invested in technology, expanded inventory and deepened strategic partnerships.
* New major partnerships included Alaska Airlines and T-Mobile, strengthening its private-label cruise solutions.
* Achieved record B2B and B2C cruise sales.
* Launched Vacation Homes, adding more flexible travel options.
* Upgraded marketing tech for better personalization and modernized telephony with AI-driven efficiencies.
* Strengthened relationships with Marriott, Amex and the United Services Automobile Association.
LOOKING AHEAD
* Expanding AI-powered chat and omnichannel support for faster, more intuitive service across phone, chat, WhatsApp and email available seven days a week.
* Strengthening platform monitoring and automated assistance to resolve issues quickly and enhance partner and member experiences.
* Continuing to refine AI-driven pricing tools, helping travelers secure the best deals.
* Investing in more dynamic, flexible solutions to ensure its partners have the best tools to drive engagement and revenue.
* Booking momentum remains strong, with no signs of slowing.
* Poised for continued growth this year, with cruise bookings already hitting record highs.